Southwest Airlines
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Southwest Airlines
Introduction
While flying home to Texas last summer with Southwest Airlines, I had the most fun and unique experience with an airline that I could ever remember. It all started out quite oddly enough in the lobby just before takeoff. As I was checking in at the ticket counter, the representative asked me if I wanted to play a game that could get me free round trip tickets. Sure, who wouldn't, I exclaimed. As she gave me my boarding pass she said, Great, how many holes do you have in your socks? Initially caught off guard, I responded, Excuse me! The free tickets are being given to the customer who has the most holes in their socks, she explained with a perky smile. It was just my luck that I was wearing sandals. I told her, Too bad your not checking underwear, because I'm sure I could be in the running for some free tickets with that sort of game.
The remainder of the flight was filled with jokes and gags yet quality service from the pilot to the flight attendants. I can remember our flight attendant, dressed in a T-shirt, shorts and tennis shoes along with the rest of the staff, enhanced the safety announcements with the remark: There may be fifty ways to leave your lover, but there are only six ways to leave this aircraft.
Having fun is obviously a big part of Southwest Airlines formula to success. It all starts from the top with their childish yet brilliant boss Herb Kelleher. Kelleher, the company's CEO, is the nut behind these shenanigans. This chain-smoking, Wild Turkey-drinking Texas transplant from New Jersey has:
· Dressed for employee celebrations as Roy Orbison, Elvis, a medieval knight and a teapot;
· Passed out the peanuts himself on board his orange and brown 737s
· In front of cheering employees, arm-wrestled another CEO for the right to use the slogan Plane Smart. (He got whipped, but he used the slogan anyway.)
This man, once called The High Priest of Ha Ha by Fortune
Magazine firmly believes: If you feel real good about coming to work,
if you feel real good about what you're doing, if you feel you are doing
something for a meaningful cause and you're having fun while you're
doing it, then you look forward to coming to work. You don't succumb to
stress as easily and you cooperate with other people more quickly and
more easily. If you have a sense of humor . . . it tends to not allow
you to make mountains out of molehills. 1
Kelleher, known as Herb to the troops and his partners, reinvented air travel twenty-five years ...
The complete article is about 2524 words and 10.1 pages long.
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